Case Studies

Data Capture

Mail Delivery Company

On behalf of a major mail delivery company we sort through hundreds of thousands of undelivered mail items per year to identify out of date contact details.  We remove these redundant details from our client’s address lists to ensure their mailing costs are as low as possible (increasing their profits by nearly a million pounds per year).

We have worked in partnership with this client for over a quarter of a century and have built an effective partnership where we work together to ensure their aims are met.    

Marketing Companies

We work for a number of large and small marketing companies.  Although our client’s requirements vary in both scale and complexity they typically include, at a minimum, ensuring the accurate capture of information and contact details from expression of interest forms distributed at trade fairs. 

This enables targeted communications to be sent to a range of new and potential customers.

Local Council

We capture, collate and interpret results from resident and employee satisfaction surveys to enable our local council client to identify both their strengths and area that require improvement. 

Web Research

Major Gas Network Provider            

 We have been working closely with one of the major utility companies over the last twelve months to improve the value of data held in their of their Customer Relationship Management (CRM) through a process of data cleansing.

This process has ensured that their CRM contains no duplicated records, is accurate and up to date whilst meeting the legislative requirements of the General Data Protection Regulation (GDPR) and Data Protection Act (DPA) 2018.

Due to our work, this utility company has been able to improve the accuracy and quality of contacts with their customer base.  This has led to an increased number of positive responses and the attendant achievement of business goals.   

Ensuring data accuracy is a continual activity and we pride ourselves on providing an ongoing service that ensures our client maintains their records in alignment with best practice.  Alternatively, we are happy to give one off advice and help where needed. 

Communications Company

We have been working with this client for over eight years and have provided the full range of data services.  We worked with them to understand their information requirements before designing and building a solution that supported their company strategy.  We have built an ongoing relationship whereby we maintain, support and further develop this solution to meet their evolving needs.